Returns & refunds

To request a cancellation, return or refund, email us with your order number and reason. For a damaged or incorrect item, include photos of the item and packaging.

Contact us before sending an item back so we can provide the correct return instructions. Approved refunds are returned through the original payment method; processing time depends on your payment provider.

This policy does not limit any mandatory consumer rights that apply to your purchase.

For questions, contact satumbreylaco@outlook.com. Include your order number when asking about an order.